Q: [Website Use] I have successfully registered, how can I purchase the product?
A: Please check the "Package Order Instructions".
Q: [Website Use] How to pay?
A: Pan-Express will review the order and then pay for it. The payment order needs to be pre-charged (website backend: Financial Management → I want to recharge). After recharging, you can pay for related orders.
Q: [Website Use] How can I contact you if I encounter any problems?
A: Customer Service: 0755-88864635 Email: hello@pan-express.com
Q: [Payment Issue] What payment methods does Pan-Express support?
A: Currently only WeChat, Alipay, and PayPal are supported.
Q: [Payment Issue] Can I cancel the order after payment?
A: After payment, you can view the cancellation order in all my orders. If the order has been shipped, it cannot be cancelled.
Q: [Payment Issue] Can I change the delivery address after payment?
A: After selecting the delivery address for payment, the delivery address cannot be changed again.
Q: [Product question] Can the package be repackaged after it arrives at your warehouse?
A: After the product arrives at Pan-Express China warehouse, we can repackage it for free if the product is not damaged and the outer packaging is damaged.
Q: [Financial management] Can the balance be withdrawn?
A: The account balance can only be used to purchase products and pay shipping costs.